Last updated: July 8, 2026
This Privacy Policy explains how Cabme ("Cabme," "we," "us," or "our") collects, uses, shares, stores, and protects personal information when you use our ride-hailing and delivery platform, including our passenger (rider) mobile application, driver mobile application, fleet owner tools, admin panel, website, payment pages, and related services (collectively, the "Platform").
By creating an account, booking a ride or delivery, driving on the Platform, or otherwise using our services, you agree to the collection and use of information in accordance with this Privacy Policy. Your use of the Platform is also subject to our Terms and Conditions.
Cabme operates a technology platform that connects passengers with independent drivers and delivery partners for on-demand transportation and delivery services. Cabme is the data controller responsible for personal information processed through the Platform.
Contact details:
Email: support@cabme.ng
Website: https://cabme.ng
This policy applies to:
- Riders / Passengers who use the Cabme rider app or website to request rides or deliveries;
- Drivers who register, are approved, and provide transportation or delivery services through Cabme;
- Fleet Owners who manage vehicles and drivers through Cabme;
- Website visitors who browse our landing pages, contact forms, or legal pages; and
- Administrative users authorized to access the Cabme admin panel.
3.1 Information You Provide Directly
Account and profile information. When you register, we may collect your name, mobile phone number, email address, profile photo, gender (if provided), preferred language, password or authentication credentials, and referral code.
Rider information. We may collect saved addresses (such as home or work), favourite locations, ride preferences, payment method selections, ratings, feedback, and support communications.
Driver and fleet owner information. If you apply to drive or operate a fleet on Cabme, we may collect your name, contact details, date of birth, residential address, government-issued identification, driver's licence details, vehicle registration, vehicle make/model/colour/plate number, insurance information, bank account or payout details, tax information, and documents required for verification and compliance in your service area.
Payment and wallet information. We process payments through third-party payment providers and may collect transaction amounts, payment status, wallet balance, withdrawal requests, and limited payment identifiers. Full card or bank details are generally processed directly by the payment provider and are not stored by Cabme in complete form where avoidable.
SOS and emergency contacts. If you choose to add emergency (SOS) contacts in the app, we may collect the names and phone numbers of contacts you select. Access to your device contact list is requested only if you explicitly grant permission to choose SOS contacts.
Communications. We collect information you send to us or to other users through in-app chat, customer support, email, or contact forms, including message content and attachments.
Social sign-in. If you sign in using a third-party account (such as Google, Facebook, or Apple), we may receive your name, email address, profile image, and an authentication token from that provider, subject to your privacy settings with that provider.
3.2 Information Collected Automatically When You Use the Platform
Location information. Cabme relies on location data to match riders with nearby drivers, calculate fares, provide navigation, and support safety features.
- Riders: We collect your device's location when you use the app to search for rides, request a trip or delivery, track an active order, or when location permissions are enabled. Location may be collected in the foreground and, where permitted, in the background during an active trip or delivery.
- Drivers: We collect your precise location when you are online, available, or completing a trip or delivery. This may include background location while you are in driver mode so riders can see your approach and so we can provide routing, ETA, and safety support.
Trip, ride, and delivery information. We collect details about each request and completed service, including pickup and drop-off addresses, route, distance, duration, fare, payment method, promo or referral codes used, timestamps, cancellation details, and ratings.
Device and technical information. We may collect your device model, operating system, app version, IP address, browser type, mobile carrier, device identifiers, push notification tokens (FCM/APNs), timezone, and diagnostic logs.
Driver sensor and telematics data. For drivers, we may collect motion-related data from your device (such as speed and direction) during active trips to support safety, routing, and service quality.
Usage and analytics data. We collect information about how you interact with the Platform, including screens viewed, features used, search history, and error reports.
3.3 Information from Third Parties
We may receive information from:
- Payment processors (such as Paystack, Stripe, Razorpay, PayPal, Flutterwave, Cashfree, FedaPay, Mercado Pago, CCAvenue, Khalti, and other enabled gateways);
- SMS and OTP providers (such as Twilio, MSG91, Firebase Authentication, or other configured providers);
- Mapping and routing services (such as Google Maps);
- Identity, background check, or document verification partners, where applicable;
- Referring users who invite you to Cabme; and
- Law enforcement, insurers, or other parties where required for safety, fraud prevention, or legal compliance.
We use personal information to:
- Create and manage your account;
- Provide, operate, and improve ride-hailing, delivery, wallet, referral, and related Platform features;
- Match riders with drivers and calculate fares, ETAs, and routes;
- Process payments, refunds, wallet top-ups, driver payouts, and withdrawal requests;
- Send trip updates, receipts, OTP codes, service notifications, and promotional messages (where permitted);
- Enable in-app communication between riders and drivers;
- Support SOS and safety features;
- Verify driver, owner, and vehicle eligibility;
- Prevent fraud, abuse, and unauthorized access;
- Investigate incidents, complaints, and insurance-related matters;
- Comply with legal, regulatory, tax, and law enforcement obligations;
- Analyse usage to improve reliability, performance, and user experience; and
- Enforce our Terms and Conditions and protect the rights and safety of Cabme users and the public.
Depending on your location and applicable law, we process personal information based on one or more of the following grounds:
- Contract: to provide the services you request;
- Legitimate interests: to operate, secure, and improve the Platform, prevent fraud, and protect users;
- Legal obligation: to comply with applicable laws, regulations, court orders, and regulatory requests;
- Consent: where required for optional features such as marketing communications, contact-list access, or certain location uses; and
- Vital interests: where necessary to protect someone's life or physical safety, including emergency situations.
For users in Nigeria, we process personal data in accordance with the Nigeria Data Protection Act, 2023 (NDPA) and related regulations issued by the Nigeria Data Protection Commission (NDPC).
We do not sell your personal information. We may share information in the following circumstances:
6.1 Between Platform Users
- With your assigned driver: We may share your name, profile photo, pickup location, destination, trip status, rating, and relevant trip details needed to complete the service.
- With your assigned rider: We may share your driver's name, photo, vehicle details, licence plate, rating, and real-time location during an active trip.
- Ratings and feedback: Ratings may be visible to the rated party. We may remove or limit identifying details where appropriate.
We generally do not share your full phone number with the other party unless necessary for support, lost-item recovery, or with your consent. Communications may be facilitated through masked or in-app channels where available.
6.2 With Service Providers
We share information with trusted third parties who help us operate the Platform, including providers of:
- Cloud hosting and database services;
- Payment processing;
- SMS, email, and push notification delivery;
- Maps, geocoding, routing, and distance calculation;
- Analytics, crash reporting, and performance monitoring;
- Customer support tools; and
- Identity verification, fraud prevention, and security services.
These providers are authorized to use personal information only as necessary to perform services on our behalf and subject to appropriate contractual safeguards.
6.3 For Legal, Safety, and Business Reasons
We may disclose information where we believe it is necessary to:
- Comply with applicable law, regulation, legal process, or governmental request;
- Enforce our agreements and policies;
- Protect the rights, property, or safety of Cabme, our users, drivers, or the public;
- Detect, prevent, or address fraud, security, or technical issues; or
- Support a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.
The Platform integrates with third-party services whose privacy practices are governed by their own policies. These may include, depending on your region and configuration:
- Payment gateways: Paystack
- Maps and location: Google Maps and related Google location APIs;
- Notifications and authentication: Firebase Cloud Messaging, Firebase Realtime Database, and related Google/Firebase services;
- SMS and OTP: Twilio, MSG91, Firebase OTP, and other SMS providers configured by Cabme; and
- Social login providers: Google, Facebook, Apple, and similar services.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices of those third parties and encourage you to review their policies before providing personal information.
Location data is essential to Cabme's core services. You can control location permissions through your device settings. However, disabling location access may prevent you from requesting rides, receiving trip requests as a driver, or using navigation features. Where background location is used, it is primarily to support active trips, driver availability, safety, and service reliability.
Our website and admin panel may use cookies, local storage, session tokens, and similar technologies to:
- Keep you signed in;
- Remember preferences;
- Measure site performance; and
- Improve security.
You can manage cookies through your browser settings. Disabling cookies may affect certain website or admin features.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention periods may vary based on:
- Whether you maintain an active account;
- Whether you have ongoing transactions, payouts, disputes, or safety investigations;
- Legal, tax, accounting, and regulatory requirements; and
- The need to resolve complaints and enforce our agreements.
When information is no longer needed, we will delete, anonymize, or securely archive it in accordance with our data retention practices.
We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption in transit where supported, secure authentication, and monitoring.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your account or certain personal information, subject to legal exceptions;
- Object to or restrict certain processing activities;
- Withdraw consent where processing is based on consent;
- Request data portability, where applicable; and
- Lodge a complaint with a supervisory authority.
In Nigeria, you may contact the Nigeria Data Protection Commission (NDPC) regarding concerns about how we handle your personal data, in addition to contacting us directly.
To exercise your rights, contact us at support@cabme.ng. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law.
You may request deletion of your Cabme account through the app (where available) or by contacting support. Account deletion may be delayed or limited where we are required to retain certain records for legal, safety, fraud prevention, tax, or dispute-resolution purposes. Deleting your account does not automatically delete information held by third-party payment providers.
Cabme is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.
Cabme may process and store information on servers located in Nigeria or in other countries where our service providers operate. Where personal data is transferred outside Nigeria or your country of residence, we implement appropriate safeguards as required by applicable law, such as contractual protections and security measures.
16. MARKETING COMMUNICATIONS
We may send you promotional messages about Cabme services, offers, and updates by push notification, SMS, or email where permitted by law and your preferences. You can opt out of marketing communications by following the unsubscribe instructions in the message or by contacting us, although you may still receive essential service-related messages such as trip updates, receipts, and security alerts.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will notify you through the Platform, by email, or by other appropriate means. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of the Platform after an update constitutes acceptance of the revised policy, unless otherwise required by law.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Cabme Nigeria
Email: support@cabme.ng
Website: https://cabme.ng
We will endeavour to respond to privacy-related enquiries promptly and in accordance with applicable data protection laws.